Elevate your Customer Experience.
The Customer Experience:
Everything your customer sees, hears, and feels when interacting with your business, from pre-purchase to post-purchase.
Exceptional, Seamless Customer Experiences.
Building an empathetic, elevated Customer Experience strengthens your Brand.
There are five steps to improve the Customer Experience on their Customer Journey. This is the path our customers (and potential customers) take as they evaluate whether or not they want to do business with us. Understanding your Customer’s Journey, and where you need improvement, ensures your marketing and operational efforts are maximized.
The Five Steps of your Customer’s Journey
The goal is to build a seamless experience, every step along the Customer Journey.
A seamless customer experience means that no matter where the customer interacts with your company, whether online or offline, they see and feel the same branding, structure, values, and tone. This seamlessness builds trust & loyalty.
Exceptional Customer Experience:
Increase profits
Streamline marketing efforts
Retain more customers
Build brand loyalty
How to Improve your Customer Experience?
Become your own Customer!
Ensure your Customer Journey is representing your brand consistently and every Customer “obstacle” (or area where they lose interest or trust in you) is identified and remedied.
Our Customer Experience Package:
We offer small businesses an assessment of their Customer Experience, with custom recommendations to elevate that journey.
How does it work? We learn about your business in a 30-minute introductory call. From there, we review and “secret shop” every aspect of your company, taking notes and identifying areas of strength and weakness. We then make recommendations and strategies based off the results.
You’ll receive THREE reports:
1) Experience what your customers see & feel interacting with your brand.
We provide a video recording, with commentary, of your online brand presence, plus written notes. This includes:
Searchability (e.g. easily findable on the web)
Online presence, marketing, & branding (website, social media, etc.)
Communication, content relevancy & response time
Product offering & customer consideration
You also receive educational information on the Customer Journey and Experience.
2) Your Customer Experience strengths and weaknesses.
We provide a Strengths, Weaknesses, Opportunities, and Threats (SWOT) analysis based off our findings of your Customer Experience.
3) Map of your Customer’s Journey, with Solutions to their Biggest Pain Points.
Our team creates a personalized map for your business, outlining the 5 Steps of the Customer Journey for your company.
Each map includes "pain points" and recommendations on how to improve the Experience.
Who is this program best for?
All small businesses with customers! Both online and in-store, service or product based.
It takes years to build a reputation and 5 minutes to ruin it.
Watch our Video to Learn More
How to Purchase:
The Two Experiences:
Online: starting at $250 (all locations; price varies for size of business)
Online brand evaluation
SWOT analysis
Customer Journey Map with recommendations to improve your 5 stages of the Customer Experience.
Included: a pre and post-evaluation 30-minute strategy session.
In-store & Online: Starting at $350 (Tampa Bay only)
Includes same features as Online, plus an in-person evaluation at your store or meeting (e.g. home showing or client conversation).
“I am thrilled that someone scrutinized my stabs at marketing. I’ve never experienced that before.
You performed the actions that a general practitioner would do and provided a a global—10,000 feet—perspective (of my brand).”
- Elizabeth, The Verbal Edge
Contact us for your
Customer Experience Evaluation.
"Make your product easier to buy than your competition or you will find your customers buying from them, not you."
— Mark Cuban